One of the frequent challenges that clinicians face is that many digital health solutions are not designed with the user in mind. This throws up obstacles that sometimes detract from the original purpose of the technology itself. Clinician designed solutions tackle this issue from the outset.
Jim Gray is a Consultant Orthopaedic Surgeon and entrepreneur founding DASHmed to tackle the problem of poor software by designing user centric smarter solutions.
SD – Hi, could you please introduce yourself?
Hello, I’m Jim Gray, I’m the Director of DASHmed Ltd, a start-up that aims to create efficiency out of new and relevant intuitive digital health software.
SD – Where are you based?
I’m a Consultant Orthopaedic Surgeon and Clinical Director at Luton and Dunstable University Hospital NHS Foundation Trust. DASHmed is a UK registered company, we’re based in Hertfordshire.
SD – What is your background?
I’ve spent 20 years working in Surgery, becoming an Orthopaedic Consultant in 2009. A long apprenticeship, learning the skills to become effective, lacks management training, so only as a Consultant have I found opportunity to seek new ways of working.
SD – Tell us how you came up with the idea for DASHclinic?
We were designing a remote clinic and the question arose as to where we should place desks in clinic rooms. I simply questioned the virtue of desks being platforms for paper, keyboards and PCs. Clinicians are mobile and their tools need to be too. PC software is non-intuitive and slow, paper can be fast but is invariably poorly designed too. Architectural design in a limited space requiring 2sqm of desk space in every room needed a rethink. I rethought, we needed something dependable and effective.
SD – How does DASHclinic work?
DASHclinic is a unique queue management enterprise app, acting as a dashboard depicting the clinic patients, so staff can manage queue flow around the clinic, in an environment that is increasingly a one-stop experience. These complex arrangements lead to long waiting times with patients becoming lost, carrying paper like carrier pigeons. DASHclinic gives an overview of whereabouts, pathways, acknowledgment and encompasses some requesting between ‘stations’. One secret is surreptitious clinical coding, usually an exhausting and difficult aspect of financial reconciliation. Clinical coding language and clinical language bear little practical similarities making navigation manually impossible. Time spent trying, added to poor systems equates to lost clinical time. DASHclinic saves this wasted time creating time to care. DASHclinic is scalable to any specialty, so the target nationally is any clinic/any provider.
SD – What are the next steps for DASHclinic?
We’re invited to pilot for Orthopaedics at Luton & Dunstable University Hospital NHS Trust, a forward-thinking Trust with an ambition to harness good quality digital health software. We know data and communication are keys to success and we aim to recalibrate both. We’ll scale to other specialties and there’s a healthy queue of managers and clinicians eager to be next.
SD – What are your medium to long term goals?
My heart is in healthcare, I enjoy clinical work but managing the time to care is hard. This opportunity aims to create time to care for patients without the headache and rush, DASHmed aims to dash for you, giving clinicians and patients the time they need. Our goal is to refine process and create time to care, making healthcare efficient, embracing a customer focus. There are countless processes in hospitals and healthcare that could be driven by better systems and we will all benefit from rapid data dashboards. DASHmed aims to represents dependable agile software for healthcare.
SD – How have your clinical colleagues reacted to you becoming a “tech entrepreneur”?
They’ve been extremely supportive and encourage my relentlessness. They know my goal is win-win for staff and patients, I see no point in changing systems to improve experience for patients which impact poorly on clinicians/managers, and vice versa.
SD – What do you see as your biggest challenges for DASHclinic?
Underestimating the complexities of software language and interfacing, something seemingly simple might prove to become an exhausting project. We’re happy to tackle that, but it may require more momentum behind it….
SD – What do you see the digital health landscape being in 2020?
Smart, mobile, clever microintegration sharing data with effortless speed. Wearable devices will gather information for cloud-based patient portals facilitating access to data saving lives and preventing disease spread. Algorithms will dictate protocol making decisions safer and evidence-driven. Remote testing and telemedicine will see healthcare architectural redesign, we’ll see true hot desking and the queue at car parks will be ever smaller with less time taken from the workplace by patients whose healthcare will be brought closer to them, monitoring them in more detail and personally. Data will pour into research by smart technology properly sanctioned by medical experts.
Preventative strategies and efficiency will salvage global health. The UK readership might think that the NHS is the underdog in health terms (it isn’t) but the challenges we face in the NHS is similarly felt by global health leaders internationally in both public and private healthcare systems. We’ll seeing new facilities built offering better communication through mobile Wi-Fi networks, negating build costs. Virtual reality will propel teaching/learning, and clinical support will be international.
In a museum, a flashing hospital bleep will sit upon a pile of antiquated paper forms and their carbon copies.
SD – How do people find out more information?
Visit DASHmed.co.uk and subscribe to our updates
Read about healthcare communication, time management, queuing strategy, satisfaction and more in our DASHmed.co.uk/blog
DASHmed is a trading name of Tuberosity Ltd which supports a healthcare advisory service, visit Tuberosity.co.uk
SD – thanks for your time
You’re welcome, I’ve made time!