Integration with Salesforce CRM drives efficient and effective service delivery
8th April 2015 – Customers with the IntegraGlobal International Health Plan can now use a new UK-developed customer smartphone app to provide access to unique integrated support environment featuring: their securely stored personal medical records; the ability to get immediate access to emergency medical assistance, advice and support services; access cover details; get pre-authorisation for treatment and submit claims – wherever they are located in the World.
The app, which also features integration with Apple Health and IntegraGlobal’s Salesforce CRM system, has been produced in partnership with Medelinked and is one of a rapidly growing list of apps, devices and sensors compatible with the Medelinked Health Cloud. Integration with the Medelinked Health Cloud API is allowing developers to create a series of new applications that deliver real benefits to the end user, healthcare providers and health professionals alike.
Integration with Salesforce drives efficient and effective service delivery
IntegraGlobal specialises in providing health plans to organisations and individuals with unique health protection needs, such as expatriates, marine professionals and specialised risks. Integration of its existing Salesforce CRM system into the Medelinked Health Cloud enables IntegraGlobal to better manage claims and pre-authorisation treatment requests, increasing customer service and engagement levels to this specialist community.
IntegraGlobal International Health Plan holders can file pre-authorisation requests and claims directly into Salesforce CRM using a clear step-by-step guide on how to do so and find further details about the IntegraGlobal International Health Plan and their policy contained in the app.
Booming mHealth market
Ian Gallifant, Medelinked’s founder and managing director, says: “IntegraGlobal’s International Health Plan app is an outstanding example of the booming mHealth market. It provides a secure online platform that empowers its customers to take control of and manage their healthcare and fitness; and to view, update and provide trusted medical professionals with tailored access to their cloud-based personal medical records all whist increasing the efficiency of the administrative process for better service delivery and competitive edge.
“This partnership is also a great example of how entrepreneurial UK service organisations brands are encouraging and working with entrepreneurial British technology companies and global infrastructure leaders such as Salesforce to fuel innovation and continually improve the quality of their customer engagement and service.”
IntegraGlobal International Health Plan app
IntegraGlobal’s International Health Plan app is available for Apple iOS via the iTunes app store. It enables individuals to record a range of medical details including allergies, conditions, immunisations, medications and tests, and has the ability to store images of scans and x-rays to complete their health profile.
The Health Plan app provides IntegraGlobal’s customers with peace of mind that if they need urgent medical treatment abroad, their medical history can be quickly and safely accessed and shared from their mobile device.
The app stores customers’ medical records securely through the Medelinked Health Cloud-based online system. The customer has sole control over the information that is stored and can decide whether they wish any healthcare individual or organisation to view any part of their medical history. IntegraGlobal is unable to access any of the data, unless the user chooses to share any records with them.
The customer can also choose any information they would like to store in a password-protected Emergency Records area, which a chosen family member or colleague can immediately access in the event of an emergency.
Medelinked also allows IntegraGlobal’s International Health Plan customers to get health advice in real time and chat instantly with healthcare providers – for example their doctor, dentist, physiotherapist, optician, travel clinic – using IM, voice, text, email and video from their desktop using their own Plan.
New opportunities for improved healthcare services and better outcomes
Gallifant adds: “We are now seeing a dramatic shift in healthcare – individuals have a heightened interest in their own wellbeing and are increasingly interacting with personal technology to manage their lives.
“At the same time, people are realising they have choices, are gaining control and knowledge and are proactively engaging with health issues. The realisation of support and education from online technology and apps as well as their increasing availability is driving new opportunities for improved healthcare services and better outcomes.”
Philip Catterton, managing director , IntegraGlobal says: “Our specialist international customers are increasingly mobile across the globe, so we’re delighted to be able to improve customers’ experience of their International Health Plan by providing them with safe mobile access to their personal medical records, round-the-clock health services and a fast simple pre-authorisation and claims system – all through their smartphones.
The International Health Plan app is available to download with immediate effect for all individual and corporate customers with an IntegraGlobal International Health Plan.