Caring for Patients Pre and Post Surgery
“My son has skeletal dysplasia, and needs frequent surgical interventions to compensate the lacks in his bone structure. His situation affects the whole family; especially each time he is heading for surgery. Every day it breaks my heart that my son is not well, but luckily he is very brave. While I’m worried sick, I need to make sure my son feels safe and secure by being calm and making sure our daily routines and family life remain normal. From preparation to recovery, from scheduling to comforting, it all comes down to one question: How do I get my family through it?
Are we now ready for surgery, did we remember everything?
There are a lot of moving parts during the surgical treatment periods of my son. I admit to struggle keeping it all together and managing all the components needed to guarantee successful care for my child. During surgery preparation, a huge part of my energy goes to juggling our family’s schedules, confirming appointments with the hospital, re-reading instructions and searching for further information. I wish I didn’t have to spend my time worrying about practicalities but could focus my efforts on the emotional preparation of my son – and myself!
When were we supposed to be there?
The waiting time for an appointment is sometimes very long. I mark all engagements in my calendar with capital letters, as the scheduled appointments are sent to me on traditional paper letters, each individually. I try my best to be a conscientious parent but sometimes I forget things. I have had nurses calling me at the office asking where we were at the time of an agreed consultation. Well, not there. Not only am I disappointed and embarrassed about missing an important appointment, but my mistake also causes delays in my son’s treatment – as well as extra costs, both for my family and the specialized hospital unit.
Where should we go?
The actual day of the operation goes by in a haze. It is important to remember all last-minute instructions on eating and drinking, where to be and when, as well as what to bring along. It requires a good project manager with strong logistics skills to make sure the patient is ready and prepared, and that all family members are on time where they should. One thing I always forget to check in advance, is hospital parking. I constantly find myself driving around the hospital area in hopes of finding any decent place to leave my car.
It is a relief once the operation is successfully behind us. But for us parents, the work still continues during the recovery period. Is it normal that the surgical wound looks like that? How often was I supposed to clean it? With water or something else? And most importantly, what other things should I be monitoring? What if I don’t notice something serious? I have recent experience on an unsuccessful recovery. My son’s hips were operated six months ago for the second time by a team of orthopedic surgeons. Something went wrong in the recovery process and my son needs to be re-operated as soon as possible. Things happen, of course, but I can’t help but wonder if this could have been avoided by staying closer in touch with the medical care staff. If perhaps there’d been a tool for managing and monitoring the recovery together. We will soon be back in the beginning of the entire process, I hope I can manage through everything this time!” – Mother of a young patient
Buddy Healthcare has developed a surgery care coordination and patient engagement platform that helps Mother of a young patient but also other parents to manage pre and post surgery procedures and let’s them focus on their children.
Our solution aims to improve the patient experience, engage the patients and their families to the care management and offer a better coordination tool for the medical care givers to ensure quality care from home to hospital.
Emotional barriers and lack of understanding of the scheduling and care instructions are among the most common reasons for an unsuccessful surgery process. By providing all instructions and relevant information on one platform, we can help overcome these challenges by educating the patients and their families.
17% of operations are cancelled last-minute. The waiting times may be long and cause no-shows for consultation appointments as well as require additional and costly re-scheduling from the personnel at the hospital.
Guiding towards informed pre-surgery preparation and post-surgery rehabilitation is essential to patient safety and operational efficiency of the hospital, which leads to better health outcomes and lower costs as the risks become more easily manageable.
Hospitals spend several hours and hundreds of dollars per operation in inefficient personal scheduling and follow-up communication. By automating the preparation and recovery procedures, our solution gives visibility to the care process and enables collecting the correct clinical data connecting it to right patients.
Hospitals face financial pressure to reduce readmissions but lack resources for monitoring patients’ recovery and proactively identifying patients at risk. Our patient centric application monitors patients’ surgery procedures from preparation to recovery enabling effective reporting, more positive patient experience, and high quality care.
– Jussi Määttä – CEO, Founder Buddy Healthcare Ltd Oy
We will be featuring an interview with Jussi in a couple of weeks time but please visit http://www.buddyhealthcare.com/ for more information